It has recently been confirmed that a message directing to
a phishing site (*) was sent to some customers who made reservations
at Hotel Plaza Kobe through Booking.com
(Headquarters: Amsterdam (Netherlands)).

Please note that Booking.com does not ask for credit card information
or request payment via email or chat with customers who have made a reservation.

Our response is to request Booking.com to promptly report the situation
and the results of the investigation, and we are investigating the details,
but we confirm that there has been no breach of Booking.com’s
important back-end systems or infrastructure.
We have received a report from the company.
We sincerely apologize for any inconvenience
and concern this may cause our customers.

*A “phishing site” is a fake website that disguises itself as a real website
in order to steal personal or financial information using fraudulent methods.

1. History of the event
On December 20, 2023, our staff sent a phishing site to some customers
who had booked accommodation through Booking.com using the chat function
of the system managed by Booking.com and our company.
We have confirmed that a message with a URL link that leads to a phishing site.

2. Request to customers If you receive a suspicious message,
please refrain from accessing the attached URL link.
For inquiries regarding this matter, please contact us using
the contact information below.

[Customer Desk] Booking.com
Phone number: (in Japan) 03-6743-6650 (24 hours available)
International Number(English) +44 20 3320 2609

3. Future actions and measures to prevent recurrence We are currently working
with Booking.com to investigate the cause of the incident,
and are taking all necessary measures to prevent it from happening again.

Once again, we deeply apologize for the inconvenience and concern
we have caused our customers.

Hotel Plaza Kobe General Manager