Where the importance of personal information and protection of privacy of our guests is concerned, the Hotel Plaza Kobe Co., Ltd. (hereafter 'The Company') observes the law dealing with personal information and sets out rules for the proper handling and protection of such information in accordance with the following principles:

Collection and use of personal information

The Company collects personal information for the purpose of providing services to benefit our guests. Further, we explain the purpose of use and gain approval from our guests at the time of collecting such information.

Management and protection of personal information

To prevent loss, destruction, falsification or leakage of personal information, unauthorized access or other wrongful acts, we are conducting thorough employee training and improving our company administration system to protect such information under an appropriate system.

Provision of personal information to a third party

We shall not disclose any personal information we acquired to any third party except under any of the following circumstances:

1. When we have consent of the guest concerning the provision of such information,
2. When it is necessary to provide such information for protection of the life, body or asset of a person and it is difficult to obtain consent of the guest him/herself,
3. When the provision of such information is required for performance of any duties by the police, prosecutor's office or court under the provision of the law, or
4. When the provision of such information is in accordance with the law.

Disclosure, modification and deletion of private information and suspension of provision to third parties

Should the guest him/herself requests the disclosure, modification or deletion of his/her personal information held by The Company or suspension of provision of such information to a third party, we shall handle such a request promptly after confirming the guest's identity in accordance with The Company's routine procedure.

Complaints and inquiries concerning the protection of personal information

We shall deal with any complaints or inquiries concerning the handling of personal information appropriately and promptly. The contact address for complaints or inquiries is provided below.

Revision of the content of the personal information protection policy

The handling of personal information may be revised at our discretion. Should there be any change to the content of this policy, such a change shall be announced on this website.